Effective Date: 12/28/2024
Last Updated: October 2025
Welcome to our Sacred Exchange Policy designed to honor the time, trust, and transformation shared between you and our team. Whether you’re joining us in-person or online, this guide helps you feel safe, informed, and empowered.
🌿 ABOUT OUR SERVICES
Q: What types of services do you offer?
We offer holistic wellness experiences, including:
- Somatic Healing (touch therapy, nervous system reset, breathwork)
- Somatic Sculpting (body contouring + emotional embodiment)
- Private & group retreats (local and destination)
- Digital programs & certifications
- Corporate wellness + mobile spa services
- Ritual tools, wellness kits, and body care products
Q: What’s unique about your approach?
We blend evidence-based care with ancestral healing. Sessions are customized to your body, spirit, and season of life not just a protocol, but a sacred experience.
Q: Who performs the healing work?
Our practitioners are trained by Chief Soma and certified in somatic care, trauma-informed support, and Black wellness traditions. You may request a woman practitioner.
Q: Are all services private?
Yes. All in-person sessions are held in a serene, private environment — with personalized music, aromatherapy, and lighting to meet your sensory needs.
🌀 SOMATIC HEALING & SCULPTING
Q: What is Somatic Healing?
A deeply therapeutic session that helps release trauma, regulate your nervous system, and restore safety in your body through gentle touch and breathwork.
Q: What is Somatic Sculpting?
A sacred body contouring ritual that combines lymphatic drainage, fascia work, and intuitive sculpting to reduce bloating, ease tension, and reconnect you with your shape.
Q: How long are sessions?
- Somatic Healing: 180 minutes
- Somatic Sculpting: 180 minutes
Q: Will I see or feel results right away?
Yes, many clients feel relief and emotional clarity after the first session. For physical shifts, we recommend a personalized treatment plan.
Q: Can I book during my cycle or postpartum?
- Somatic Healing: Yes, including during your menstrual cycle.
- Sculpting: Please avoid the heaviest days for your comfort.
- Pregnancy: We offer modified healing sessions; sculpting is not available while pregnant.
Q: What should I prepare for in-home sessions?
We bring everything: massage table, linens, oils, music, lighting. Just choose a private, quiet space.
🧘🏾 DIGITAL PROGRAMS & CERTIFICATIONS
Q: What kinds of online classes do you offer?
We offer both lifestyle and practitioner-level courses, including:
- Facial Unlock Technique
- Somatic Date Night
- Mobile Lounge Foundations
- Prenatal Compression Therapy
- Self-Care & Business Success
Q: How are courses delivered?
Courses are accessed via our private student portal. You’ll receive log-in details immediately after checkout. Content includes video, PDFs, and somatic prompts.
Q: Can I access courses on my phone?
Yes. Our courses are mobile-optimized and work on phones, tablets, and computers.
Q: How long do I have access?
Lifetime access, unless otherwise noted.
Q: Are certifications included?
Yes, for practitioner tracks you’ll receive a digital certificate upon completion of the final assessment.
Q: Do you offer support while I’m learning?
Yes! Some classes include live Q&A, private coaching upgrades, or email support from our teaching team.
🏕️ RETREATS & IMMERSIONS
Q: Who attends your retreats?
Women (and select men’s/couples retreats) from all walks of life — often seeking healing, clarity, or community. You don’t need prior experience to attend.
Q: What’s included in a retreat?
- Accommodations & nourishing meals
- Daily healing + movement sessions
- Workshops, rituals, and guided journaling
- Sacred tools + take-home care kits
- Optional transportation (select tiers)
Q: Where are the retreats held?
- Staycations: Poconos PA, Georgia
- YU? Retreats: Poconos PA, Georgia
- Corporate Lounge Events: Nationwide (trailer mobile)
Q: Can I come alone?
Yes. Most of our guests come solo and leave feeling deeply held in sisterhood.
Q: Are there private or corporate options?
Yes. Book custom retreats or workplace wellness via our Corporate Oasis page.
💸 BOOKINGS & PAYMENTS
Q: How do I book a session or class?
- Book online via checkout page
- Or join the waiting list to attend a virtual info session
- Retreats may require application or waitlist
Q: Do you require a deposit?
Yes:
- 40% non-refundable deposit for all services over $500
- Remaining balance due before service or via 3rd-party payment plan
Q: Do you offer payment plans?
Yes available during checkout via our partner provider (After Pay, Klarna, Affirm)
Q: Can I reschedule my appointment?
Yes, with notice:
- 48 hours for sessions
- 30 days for retreats and group programs
📦 PRODUCTS & RITUAL TOOLS
Q: What kinds of products do you offer?
We carry handmade body oils, sculpting tools, bath kits, skincare, and digital ritual guides.
Q: Are they safe and natural?
Yes most are organic, cruelty-free, and consciously sourced.
Q: Do you ship?
Yes. Domestic U.S. shipping available; free delivery with in-home sessions.
Q: Can I return products?
- Non-returnable: personal care, digital, perishable items
- Returnable: unopened physical items within 30 days (with proof of purchase)
🧩 ACCESSIBILITY, SAFETY & PRIVACY
Q: Are your spaces inclusive and body-safe?
Absolutely. We welcome all sizes, identities, and seasons of life. This is a culturally safe, shame-free space.
Q: What if I have a medical condition or disability?
Please inform us before booking. We will adapt your experience or recommend alternatives.
Q: Will my personal info remain confidential?
Yes. Everything shared is private, protected, and treated with reverence.
Q: Are your digital offerings accessible?
Most videos include captions. We are working toward full ADA compliance and welcome feedback.
🧭 FREE QUIZ & RETURN RITUAL
Q: How do I get the free Return Ritual guide?
Take our 21-question quiz to discover your self-care proficiency. After completion, you’ll receive the guide and next steps for your journey.
Q: Where is the quiz?
On our homepage or at https://headtotoehealingllc.com/courses/head-to-toe-healing-assessments/
Q: What does the quiz measure?
Your ability to prioritize your nervous system, rest practices, boundaries, and embodiment.
🎁 GIFTING & EVENTS
Q: Can I gift a service or retreat?
Yes. Gift cards and e-certificates are available for all services.
Q: How do I join a virtual event?
Join our waiting list to be invited to the next private event or class preview.
💬 STILL HAVE QUESTIONS?
We’re here to help.
📧 info@headtotoehealingllc.com
📞 551-266-5652
🌐 www.headtotoehealingllc.com