At Head to Toe Healing, LLC, we are committed to providing exceptional services and products. However, if you are not completely satisfied with your purchase, please review our refund and returns policy below.

Refunds for Services

Refunds for services such as massages, body sculpting, or retreats are considered on a case-by-case basis.

  • Cancellation Policy: Appointments canceled within 24 hours of the scheduled time are non-refundable.
  • Rescheduling Policy: Services can be rescheduled at no additional charge if requested at least 48 hours before the scheduled time.

Refunds for Products

Our refund and returns policy for physical products lasts 30 days from the date of purchase. If 30 days have passed, we cannot offer a full refund or exchange.

Eligibility for a Return:

  • The item must be unused, in its original condition, and in its original packaging.
  • A receipt or proof of purchase is required.

Non-Returnable Items:

Certain items are not eligible for return, including:

  • Gift cards
  • Downloadable products, e-books, or courses
  • Intimate or personal care items
  • Perishable goods or custom-made products

Partial Refunds

Partial refunds may be granted in the following cases:

  • Items with visible signs of use or damage not due to our error.
  • Items missing parts or packaging.
  • Items returned more than 30 days after delivery.

How Refunds Are Processed

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.

  • If approved, a refund will be processed and applied to your original payment method within 7-10 business days.
  • For late or missing refunds, please contact your bank or credit card provider, as processing times may vary.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange a product, please contact us at info@headtotoehealingllc.com and mail your item to:
1880 Hylan Blvd, Suite 2R-14, Staten Island, NY 10305.

Shipping Returns

To return a product, please ship it to:
1880 Hylan Blvd, Suite 2R-14, Staten Island, NY 10305.

  • Customers are responsible for return shipping costs, which are non-refundable.
  • If your return is approved, the cost of return shipping will be deducted from your refund.
  • For high-value items, we recommend using a trackable shipping service or purchasing shipping insurance.

Sale Items

Only regular-priced items are eligible for refunds. Sale items are non-refundable.

Gifts

  • If the item was purchased as a gift and shipped directly to you, you will receive a gift credit upon return.
  • If the gift was not shipped directly to you, the refund will be issued to the gift giver.

Need Assistance?

If you have any questions or need further assistance with a refund or return, please contact us at:
📧 info@headtotoehealingllc.com
📞 551-266-5652